Terms and Conditions - Millhill Removals
Welcome to Millhill Removals. Please read these Terms and Conditions carefully before using our services. By engaging with Millhill Removals, you agree to comply with and be bound by the following terms.
1. Definitions
- Client: The individual or entity requesting removal services.
- Services: All removal and storage services provided by Millhill Removals.
- Agreement: These Terms and Conditions.
2. Booking and Confirmation
All bookings must be made through our official channels. Upon booking, the client will receive a confirmation outlining the scheduled services, costs, and other pertinent details.
2.1 Reservation Details
The client must provide accurate information regarding the items to be moved, pickup and delivery locations, and preferred dates. Any changes must be communicated at least 48 hours in advance.
3. Pricing and Payment
Prices for our services are determined based on the volume of items, distance, and specific requirements. All prices are subject to change without prior notice.
3.1 Payment Terms
Payment is due upon completion of the services unless otherwise agreed upon. We accept various payment methods including credit cards, bank transfers, and cash.
4. Cancellation Policy
Clients may cancel their booking up to 24 hours before the scheduled date without incurring a fee. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee equal to 50% of the total service cost.
4.1 Refunds
Refunds for cancellations will be processed within 14 business days through the original payment method.
5. Liability
Millhill Removals is committed to handling clients' possessions with care. However, we are not liable for any damages or losses incurred during the removal process unless caused by negligence or willful misconduct.
5.1 Insurance
Clients are encouraged to obtain appropriate insurance coverage for their belongings. We offer additional insurance options upon request.
6. Client Responsibilities
Clients must ensure that all items are properly packed and labeled. Hazardous materials, perishable goods, and items of exceptional value should be communicated in advance.
6.1 Access
Clients are responsible for providing access to the premises for both pickup and delivery. This includes ensuring that parking spaces are available and that any required permits are obtained.
7. Millhill Removals Responsibilities
We pledge to provide professional and timely services, adhering to industry standards and regulations. Our team is trained to handle all types of removals efficiently.
7.1 Equipment and Personnel
Millhill Removals will supply all necessary equipment and qualified personnel to carry out the agreed-upon services.
8. Force Majeure
Millhill Removals is not liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, wars, or pandemics.
8.1 Rescheduling
In the event of a force majeure situation, Millhill Removals will work with the client to reschedule services at the earliest convenience.
9. Dispute Resolution
Any disputes arising from these terms or the services provided will be resolved through mediation. If mediation fails, the parties may seek legal remedies in accordance with applicable laws.
9.1 Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Millhill Removals operates.
10. Amendments
Millhill Removals reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
10.1 Notification of Changes
Updates to the Terms and Conditions will be communicated via email or through our official website. Clients are encouraged to review these terms periodically.
11. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. For detailed information, please refer to our separate Privacy Policy document.
11.1 Data Protection
Millhill Removals complies with all relevant data protection laws and ensures that personal information is stored securely and processed lawfully.
12. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
12.1 Entire Agreement
These Terms and Conditions constitute the entire agreement between Millhill Removals and the client, superseding any prior agreements or understandings.
13. Acceptance
By engaging with Millhill Removals, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
13.1 Contact for Clarifications
If you have any questions or require further clarification regarding these terms, please refer to our official communication channels.
